Chorus by ZoomInfo

When talking to customers, having the recordings & transcripts in Chorus allow us to more easily find moments that are important, share them across the team, and even turn those into other content or training materials from what we capture with Chorus. Playlists can be very useful to document your "gold standard" of handling certain types of customer calls.

Think the app is great to better analyze body behavior and reactions to certain things that are being stated. It was useful to see analytics and where to better improve on calls: I had some problem w transcription capabilities tho as the words were jumbled sometimes or it couldn’t pick up on speech appropriately

If you need call recording, integrations with your CRM as well as major video conferencing solutions. The product works consistently! Additionally, any time we've had any sort of issue, they've been fairly responsive to our needs, and wants, and almost always address it immediately. Would highly recommend Chorus.ai!

Chorus.ai has been very helpful for onboarding. We utilize playlists to curate good examples of various call types such as cold calls. We also leverage the scorecards to help new hires better understand what a good calls includes. We also use features like playlists to roll out things like new talk tracks, product features, etc.

It is well suited for call reviews because it surfaces a lot of information if you weren't able to be on the call.

Chorus.ai is very helpful in Sales organizations. I do a lot of presentations, so it helps me watch presentations that my peers have delivered, and learn from them. Further, I go back and watch my own presentations and learn from my mistakes. I can also review historical meetings with customers that I am going to meet with so that I can understand the historical context that my company has with them.

It may not be so appropriate in some countries or some companies where their company culture is a bit more private and they may not be as open to being recorded. However most of the time, after explaining to them, most understand the reasons for this and are eventually fine with being recorded.

I used to love this product but recently it has become so buggy as to be exceedingly frustrating to use. I hope our sales team switches to a viable competitor soon so that I can more easily record and share product research calls.

Sales teams must have this tool! You can hear yourself and others to learn how to make yourself better! You can see who is speaking and when.

It is well suited when you want to have a software for recording calls that can be reviewed later on. It comes very handy when you have to make notes and can search by keywords.
Also great for training and coaching of new team members.
Great for sharing these calls and collaborating.

The app should disregard the phone calls that last less than 2 minutes and focus on the phone calls that actually have substance. The phone app is really really bad. PLEASE overhaul it.

Call recording apps like Chorus.ai are key for sales representatives like us. It is used for call reviews for coaching, find missed opportunities, and plan next steps. I personally think Chorus.ai does not perform as expected in that regards.

It is well suited for high stakes meetings to review improvement areas and to take notes.

Well suited for

• Call review and see when and who is speaking.
• Sharing snippets of calls.
• Recording calls when you are not the organizer.

Less Appropriate

• As a note summarizer, you get the full transcript, but not a summary of what was discussed.

Chorus.ai has been a huge help for me with helping me understand how I can figure out where I can improve. It has also been helpful for team collaboration.

The best thing I like about Chrous.ai is the ease of use and the countless filters that make it really easy for me to find specific calls I want to review or listen to! It also has additional features like coaching and integrating with some apps- we integrate it with our Slack!

Chorus has been instrumental to our sales org for coaching and learning, as well as disseminating examples and customer stories.

As a product management executive, I use Chorus.ai transcripts and search to get efficient access to all customer touchpoints while also drilling down for more details when needed. Chorus.ai has also been great for helping onboard new customer-facing staff. We build highlights playlists as well as provide reviews as they start to take calls.

For any organization that has a new team or a growing team and is focused on developing their employees, Chorus.ai is a great tool to provide feedback.

Chorus.ai is well suited for teams that want to refine their sales message. While people may predominantly think that this is a sales team priority, our company's product marketing team is also benefitting from call tracking and call tagging to understand what sort of blockers the sales team is dealing with, and what competitors are being mentioned on the call, as well as the product issues or functionality gaps that prospects are identifying in the demo process. We're using this information to create better battlecards for sales enablement, and ideally share with the product team to improve roadmapping/prioritization of work.

It’s well suited for any organization that wants to uplevel their team by enabling managers to provide daily coaching and track progress.

Chorus.ai has been well suited for both our SDR and AE teams. It's allowed us to create a more cohesive sales process and focus on the consultation aspect our sales process requires. My only negative comment would be that it wasn't easy to get buy-in from all team members, as some were very set in their ways and did not want to adopt a new product. They eventually came on board, but it was a challenge. Now, everyone loves it and utilizes it. Our sales process has significantly improved since we started using Chorus.ai.

In sales, Chorus.ai is a must-have. Any level individual who has a team of reps under them needs to use it to track calls made and disposition of those calls. In a small sales organization, it is imperative to use Chorus.ai. When you have a very intricate and involved sales cycle, it will be very helpful. If your sales are a one-call close, it may not be as needed.

Chorus is well suited for sales teams where virtual meetings happen frequently. If you ever want to listen to past meetings, identify areas of improvement, and provide a great way for leaders to coach reps, Chorus is a great option.